Can I add additional Kachula blankets to my order?
Totally! Just add up how many you want and pledge. We will be sending out surveys after the campaign so everyone can tell us exactly what they want their pledge allocated to.
Last updated: August 07, 2016 12:23
When do I choose the color of my blanket?
You can choose the colors after the campaign is over when we send out the survey. We will need these numbers for the factory so expect to get that right after the campaign is over.
Last updated: August 07, 2016 12:24
What is the weight of the Kachula?
The Kachula along with the hood comes out to be 1.6 pounds.
Last updated: August 14, 2016 15:28
What if I want to add a Kachula to my Coalatree Adventure Kit?
We will be using BackerKit after the campaign so please hold off on adding anything to the Coalatree Adventure Kit pledge. We want to make sure we don’t make any mistakes when shipping so we would like to add the extra items after the campaign is over on BackerKit.
Last updated: August 11, 2016 15:53
Can I add additional Kachula blankets to my order?
Totally! Just add up how many you want and pledge. We will be sending out surveys after the campaign so everyone can tell us exactly what they want their pledge allocated to.
When do I choose the color of my blanket?
You can choose the colors after the campaign is over when we send out the survey. We will need these numbers for the factory so expect to get that right after the campaign is over.
What is the weight of the Kachula?
The Kachula along with the hood comes out to be 1.6 pounds.
What if I want to add a Kachula to my Coalatree Adventure Kit?
We will be using BackerKit after the campaign so please hold off on adding anything to the Coalatree Adventure Kit pledge. We want to make sure we don’t make any mistakes when shipping so we would like to add the extra items after the campaign is over on BackerKit.
Current Estimated Shipping Date: November 2016
We are still on schedule to ship mid November! We will post a update if anything changes. Thanks so much!
Last Updated At: 10/04/16 | See Kickstarter UpdateWhat is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.